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Global HuntersTech

Privacy Policy

How Global Hunterstech Technologies (Pvt) Ltd collects, uses and safeguards personal and operational data across our website and software products.

General Information

We, at Global Hunterstech Technologies (Pvt) Ltd and its subsidiaries (collectively, “we” or “the Company”), are committed to protecting the privacy of our business partners who are licensed to use our software (“the Software”) on their internal network or cloud instance (“you” or “Client”) and our Clients’ end users who have access to any of the data resources managed by our Software (“End Users”).

We encourage you and your End Users to read this Software & Website Privacy Policy (“Privacy Policy”) carefully and use it to make informed decisions. By using our Software or website, you agree to the terms of this Privacy Policy.

Client’s Obligation

Without derogating from any of the terms and warranties of the Master License Agreement or Subscription Service Agreement, the Client shall ensure that all End Users have been informed of, and have given their consent to, the Company’s processing of information as detailed in this Privacy Policy, to the extent such consent is required by applicable law.

What Information Do We Process and How Do We Collect It?

We collect two types of information when you or your End Users use our Software or website:

1. Personal Information — information that identifies an individual or may with reasonable effort identify an individual, which includes:

  • Client’s Information: Contact information (including name, organisation, email address and phone number) when you register on our site, subscribe to our newsletter, register for an event or submit an inquiry form.
  • Feedback: When you or your End Users submit feedback or support tickets regarding the Software, we may collect the sender’s name, email address, IP address and any content voluntarily shared.
  • End Users’ Information: In order to provide our Software as a Service (“SaaS”) products, we process account details, IP addresses, device identifiers, user agent strings and application audit logs as configured by the Client.

2. Non-Personal Information — technical and operational metadata gathered via use of the Software, such as server configurations, event logs, browser type, operating system and access timestamps used for diagnostics and performance monitoring.

When Software is deployed on-premises by our Clients, the Clients maintain sole ownership of their databases and determine their own policies regarding storage, access, deletion, sharing and retention of that data on their servers.

How Do We Use the Information We Collect?

  • Setting up your account and providing our services to you and your End Users;
  • Identifying and authenticating End Users’ access to the Software;
  • Supporting, troubleshooting and improving our Software and responding to queries;
  • Complying with applicable legal and regulatory obligations;
  • Other purposes for which we obtain your explicit consent.

Legal Basis for Processing Personal Information

  • Performance of a contract & legal compliance: Where processing is necessary to perform our agreement with you or comply with statutory obligations.
  • Legitimate interests: Ensuring network and information security, preventing unauthorized access and administering our services.
  • Consent: Where you have given consent, which may be withdrawn in writing at any time.

Information Sharing & International Data Transfers

We do not sell or disclose your Personal Information to third parties except to trusted infrastructure and service providers who store or process data on our behalf under strict confidentiality obligations (such as cloud hosting providers), or where required by law. Where data is transferred across borders, we apply contractual and technical safeguards in accordance with applicable data protection laws.

Data Retention

Unless you instruct us otherwise for justified reasons, we retain collected information for as long as needed to provide our services and to comply with legal, tax and audit obligations. For SaaS products, subscriber data is retained during the active subscription term and for 30 days following termination so the Client can export its records, unless a longer retention period is agreed with Global Hunterstech Technologies (Pvt) Ltd.

How Do We Safeguard Your Information?

We implement industry-standard security measures including SSL/TLS encryption, least-privilege access controls and role-based permissions to protect the confidentiality and integrity of Personal Information.

Your Data Protection Rights

Subject to applicable law, you may request to:

  • Receive confirmation as to whether Personal Information concerning you is being processed and access that information;
  • Receive a copy of Personal Information you volunteered in a structured, machine-readable format;
  • Request rectification or erasure of your Personal Information;
  • Object to or request restriction of processing of your Personal Information.

Minors

Where our educational or healthcare platforms process student or patient records, such data is entered and controlled by the licensed school or healthcare institution acting as the data controller with parental or guardian authorization.

Updates & Contact

We may update this Privacy Policy from time to time and will post the current version on this page. To exercise your rights or ask questions regarding privacy, contact us at support@globalhunterstech.com or write to 67 Samora Machel Avenue, 7th Floor, Harare, Zimbabwe.